At TRUEBASE PEPTIDES, we prioritise product quality and customer satisfaction. Due to the nature of our research products, certain restrictions apply to returns and refunds.
Returns
Returns may only be accepted for eligible products that are unused, unopened, and in their original packaging. Please contact us before sending any product back.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details so we can review the issue and provide an appropriate resolution.
Refunds
Approved refunds will be issued to the original payment method where possible. Refund eligibility is determined on a case-by-case basis.
Non-Returnable Products
Opened, used, altered, or improperly stored products may not be eligible for return or refund.
Contact Us
For questions regarding returns or refunds, please contact the TRUEBASE PEPTIDES support team through our Contact Us page.
